Disconnected from the network

Note: This information does not apply if you are running Sage Estimating and the Sage license server on one computer as a stand-alone installation.

If a workstation is disconnected from the Sage license server while you are using the License Administration tool, the system displays a Disconnected from the License Server message.

Since our products run on your company's network, it is important to maintain the network connection between workstations and the Sage license server. When your workstation is disconnected from the Sage license server, you cannot perform license administration functions using the License Administration tool on the workstation.

To reconnect to the license server:

  1. Wait a few minutes, and then try again to use the License Administration tool.
  2. If the workstation is still disconnected, check whether the network cable is unplugged.
  3. If the workstation remains disconnected, check whether a network drive is disconnected.
  4. Contact your network administrator.

When the connection is restored, the License Administration tool returns to normal and you can perform any of its functions.